Asgeto App Support

You need to have an account open at ASGETO Shpk to use the iOS / Android / Web B2B application.

Username or password issues.

Usernames and passwords are case sensitive, please make sure you've typed in the right credentials.
In case you are still having issues signing in please contact Asgeto: asgeto@asgeto.com

Communication error message.

Your internet connection might be unstable, check your signal reception, if you are using data connection try switching over to WiFi.
Update the app if an update is available.
On the Main Menu page in the top right corner tap on the phone settings button and then navigate to the "Data cache" tab, tap on the "Clear cache" button at the bottom.
The App will automatically retry an operation several times before it gives up, so it is not uncommon to get several of these error messages in succession.

How can I speed up item search?

On the Main Menu page in the top right corner tap on the phone settings button and then navigate to the "Data cache" tab, make sure it is enabled and that the time interval isn't too short.
On the Main Menu page in the top right corner tap on the phone settings button and then navigate to the "Images tab", then either untick "Show items images" or set a longer interval for image caching.

PDF receipts are not being displayed.

I am not receiving notifications.

Please make sure you've given the app permission to receive notifications.
On the Main Menu page in the top right corner tap on the notification bell button, then choose what kind of notifications you'd like to receive, and then don't close the popup with the "X" button, instead confirm your choice with the "✓" button.

Some item images are missing.

This is perfectly normal, not all of the products offered by Asgeto have an image.